Delivery information
With such a wide and diverse range of products on offer, we use a variety of delivery methods to ensure cost effectiveness, speed and the safety of the item.
We use nationwide couriers for our small and medium size products, a premium courier delivery service for fragile and slightly bigger appliances and either a 2 man service or pallet distribution for large appliances (ovens, dishwashers, fridges and some larger hoods) and ceramic deliveries. The 2 man service is our standard method for bulky items and takes around 5 days. When a next day option is chosen on a bulky item, we send the order on a pallet. Pallet deliveries are wheeled as close to your property as possible and you will need to remove it from the pallet yourself.
In addition, there are certain product lines where we are able to supply the products direct from the manufacturer, thus minimising the cost to you as we don’t need to absorb any extra costs into the final price.
All delivery charges can be seen after adding the item into your basket and inputting your postcode into the box. You don’t have to sign up or give any personal details other than the first part of your postcode. Additional items have significant delivery discounts, so it does become more economical when multiple products are purchased. There are certain areas that aren’t automatically deliverable. Please get in touch if you get a message to say we are unable to deliver to that area as we might be able to find an alternative solution.
|
Nationwide courier |
£9.90 |
|
Fragile item service |
£14.95 |
|
Palletised delivery/2 man |
£40 |
|
Direct from manufacturer |
£12-£45 depending on weight and location |
FAQ
1) What if I want next day delivery for my courier item?
- We offer Next Day/24 Hour Delivery at an additional charge on some products. If the service is available, there will be an option above the product price that shows the additional delivery charge for that item.
- This is conditional on your location, if the item is in stock and the time of day you order. If you are interested in an expedited delivery service please get in touch before purchase. The cut off for large appliances in 12pm and for smaller items 1pm.
- If you find your postcode area is not deliverable during checkout, please get in touch and we can further advise you on your delivery options.
- Please note, we do not ship to BFPO addresses
2) How will my item be delivered and how long will it take?
- This item is dispatched from our warehouse in Bradford and is delivered to you by courier. If the order is in stock and placed before 1pm Monday-Friday, the orders are dispatched the same working day. All orders placed after this time, over the weekend and bank holidays are dispatched the next working day. The exception to this are large items which are delivered on a pallet. We only dispatch these items after agreeing a convenient day to avoid expensive redelivery charges and wasted journeys. Please note our delivery companies only deliver on weekdays.
3) Can I change my delivery address?
- As long as the items have not been dispatched, it is possible to organise this. Please get in touch. The exception is if you have used Klarna for payment as a soft credit check has been processed against the given address.
4) Will I need to sign for my delivery?
- All deliveries require a signature, please ensure that someone will be available to sign for your delivery at the address provided before placing your order.
5) What happens if I miss my delivery?
- In the unfortunate circumstances that you miss the courier’s delivery attempt, you will have a card posted to let you know that delivery has been attempted. The card will contain information regarding contacting the courier to arrange redelivery or a depot collection. The courier will attempt delivery twice with no extra charge, after the second attempt the courier will hold your goods for 5 working days, if you fail to contact the courier within that time your goods will be returned to us.
- When parcels are returned to us undelivered, we are charged £20 by our courier. This charge will be passed on to you or deducted from any refund requested. In the case of pallet deliveries, if we deliver on the agreed date and you miss the delivery you will be liable for any redelivery charges incurred.
6) What happens if my item arrives damaged?
- When you receive your parcel, it is essential you check the contents for damage. With the couriers, you may have to sign for it before you are able to check (you are able to sign unchecked). Please open it and make sure it is in good condition at the earliest opportunity, and certainly within 24 hours. Inform us immediately of any problems and take pictures both for your own records and for ours.
With the palletised deliveries, have a quick look and if something looks wrong with the packaging, you can make a note when you sign for it. Of course box damage doesn’t necessarily mean the item will be damaged and even if you sign for it in good condition, then open it and find a problem, as long as we are notified straight away there will be no problems with sorting out the replacement.
Difficulties occur when the product hasn’t been checked in a timely fashion, so please do check everything is ok with the order within 24 hours.